At Noventra Glow, your satisfaction is our priority. We offer a 14-day money-back guarantee on all orders.
1. Eligibility
To be eligible for a refund:
- Request must be made within 14 days of delivery.
- Product must be at least 50% full (we want you to actually try it).
- Proof of purchase (order number or email) is required.
2. How to Request a Refund
Email contact@noventraglow.com with your order number and the reason for return. We will respond within 1–2 business days with return instructions.
3. Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or defective.
4. Refund Processing
Once we receive and inspect your return, we will issue a refund to your original payment method within 5–7 business days.
5. Damaged or Defective Items
If your order arrives damaged, contact us within 7 days with photos. We will replace the item or issue a full refund at no cost to you.
6. Non-Refundable Items
Sale items, gift cards, and items marked "final sale" are not eligible for refund.
Questions? Contact us at contact@noventraglow.com.